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FAQ

Company Information
Customer Service
Orders / Shipping and Handling
Security
Pricing
Omega Replacement Transmitters
Remote Transmitters Battery Replacement



Company Information

What do I need to know about the Store?
We are a complete store and information site for consumer electronics including universal remote controls, headphones, MP3 players, clock radios, ipod docking stations. We designed the store to provide a convenient, private, and informative shopping experience that encourages consumers to purchase products essential to their lifestyle. Our customers can interact with customer service representatives by phone or email, and order products for delivery right to the home. We are open to shoppers 24 hours a day, seven days a week. We believe that we provide customers with a superior shopping experience, making buying our products less of a chore.

For more information, please contact our public relations department at:

Voxx Direct Store
150 Marcus Blvd
Hauppauge, New York 11788


Customer Service

When are customer service representatives available?
Our customer service representatives are available: Monday - Friday - 9:30 a.m. to 5:30 p.m. Eastern Time

How do I contact the Store?
Click here to contact us

Is my product guaranteed?
Our return policy is simple. If for any reason you are not satisfied with your purchase, you may return most items within 30 days of purchase for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.

Returns for replacement more than 30 days beyond date of purchase will be handled by manufacturer warranty if applicable and will incur a $7.00 handling fee (inclusive of shipping). There are no refunds for products returned after 30 days from purchase.

Click here to read our full Return Policy

 

Orders / Shipping and Handling

How quickly will I get my order?
Orders placed Sunday through Thursday are processed within 24 hours of receipt. Orders placed after 2:00 PM EST on Friday through Saturday are processed first thing Monday morning.

If you have any further questions Click here to contact us.

How do I cancel an order?
To cancel your order call our Customer Service Department right away at 1-800-587-7788. Our order-fulfillment systems are designed to get orders processed quickly and efficiently. We cannot guarantee changes or cancellations once the order has been submitted but we will make every reasonable effort to assist you.

Please note we will not be able to cancel if the order has already entered shipping process. We will accept a return after your order has shipped but we will not be able to refund the shipping and you will be responsible for the return shipping.

Can I make changes to my order?
Yes, to request and confirm changes to your existing order, please call Customer Service Department right away: 1-800-587-7788. Requesting changes to your order via e-mail is not recommended, as your order might ship before your e-mail is handled.

Do you ship to P.O. Boxes or Freight Forwarders?
No, we currently don't ship to P.O. Boxes or freight forwarders.

Where are my items being shipped from?
Our products are shipped from our various warehouse facilities around the country.

Can you send orders to other countries?
We currently only ship to the United States.

How do I check current and past orders?
You can check the status of your account at any time by clicking on "My Account."

 

Security

Are credit card transactions safe?
We guarantee that every transaction you make at Voxx Direct will be 100 percent safe.

Under the Fair Credit Billing Act, you cannot be held liable for more than $50.00 of fraudulent charges.

In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you are unable to use a secure server connection while visiting, you can choose to give us your credit card number by phone, rather than via our website. To do this, please call 1-800-587-7788.

How do you protect my order?
Secure Sockets Layer (SSL) is the protocol we offer for safely transferring sensitive information over the website. When you connect to our site using the secure site, all sensitive information, including your credit card number, is encrypted. When you type or call in your credit card information, the complete credit card number is transferred to this secure connection. Only employees who need to perform a specific job (i.e. billing or customer service) are granted access to personally identifiable information. Our employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as each time new policies are added, our employees are notified and/or reminded about the importance we place on privacy.

What are cookies?
Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember information and, upon request, pass that information to our server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. It also lets us personalize your experience at batteries.com, tailoring the content to your interests.

How do I choose not to receive additional information from Voxx?
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to the site of purchase. For example, our order form allows users to purchase a product from us, but remove their email from our list so that they do not receive marketing materials.Users of our site are always notified when their information is being collected by outside parties. We do this so our users can make an informed choice as to when they should proceed with services that require an outside party.

 

Pricing

Which forms of payment do you accept?
We accept Visa, MasterCard and American Express.

When will my credit card be charged?
Your credit card will be charged when your order has been shipped from our warehouse. If one or more items are back-ordered, you will only be charged for the items that have been shipped. The remainder will be charged when the back-orders are filled. Shipping charges will only be applied once.

Does the Store charge sales tax?
Sales tax is calculated and applied to all orders that do not ship to Alaska, Delaware, Montana, New Hampshire or Oregon.

 

Omega Replacement Transmitters

How do I find my system model number?
Your system model number can be found on the cover of your owner's manual. If you do not know your system's model number, you will need to open one of your transmitters and find the circuit board number (see image below). It is usually printed in white directly on the circuit board. If you have any other questions please feel free to contact our Customer Service at 800-554-4053.

 

Remote Transmitter Battery Replacement

How do I replace the battery in my transmitter? (click image to right to enlarge)
*Always check with your user manual for any manufacturer recommendations before you begin.

Before starting you will need a few tools. Start with a small phillips head screw driver as well as a small flat head screw driver. The first step involves removing the retaining screw on the back of the transmitter. Carefully unscrew this retaining screw along with any others on the back of the unit using the proper screwdriver.

Once the screw(s) is removed place it in a safe place where it won't get lost. Next carefully pry the back off of the unit with a flat head screwdriver. Some units have a slot to place the screwdriver to make it easier to remove. Once the unit is opened carefully remove the back to avoid any parts from falling out. Caution: Take your time splitting the two sides apart.

After taking the back off you should see the battery or batteries inside. Before taking out the battery you may want to ground yourself by touching a doorknob or another piece of metal. Be sure to pay attention to the battery positive / negative symbols so that you can replace in the same position.  When replacing the battery with a new one , it is recommended you follow the manufacturers instructions or replace it with the exact same model of battery. Remove the new battery using PLASTIC tweezers or if possible by sliding the battery out with your finger / thumb. Now replace the batteries with the new one(s) and be sure the positive and negative symbols match up to how the original was positioned.

After the new battery (or batteries) are placed in the unit, place the back of the unit back on the transmitter, snap it into place, and replace the screw(s) used to hold the transmitter together. Don't forget to test the new batteries in your transmitter to make sure they are working properly.

The instructions above are general instructions. *Always check with your user manual for any manufacturers recommendations before you begin.


 

Customer Service
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